Customer Service +44 20 8767 7000

Terms and Conditions


This website is operated by Throughout the site, the terms “we”, “us” and “our” refer to offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Terms and Conditions

Welcome to this website is made available to you subject to the following terms and conditions. Please read these terms and conditions carefully before using the website or ordering any Products from our website. You should understand that by using the website or ordering any of our Products .You should print a copy of these Terms and Conditions for future reference. Please note that there are additional policies that apply to your use of this website and our trading relationship with you.

Please note that these terms and conditions potentially change at any time and its upto you to check these terms and conditions regularly before ordering any item in case there is any changes. if you don’t agree to these terms and conditions set out below you should not access or use this website.

Shopping with Sarah
You can order products in the following ways:
online via the website
by telephoning on 02087677000

When you place an order for a product in any of these ways described above you are offering to buy it for the price stated, subject to these terms.

When you place your order online we will automatically send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. If the product is available we will send you a confirmation that your order has been shipped, otherwise we will contact you either by email or telephone is any item is unavailable and suggest an alternative item. also have the right to cancel any sale and not supply any or part of an order if it is to do so and may change or discontinue the availability of any products at any time at its sole discretion. However, we will notify you in advance before taking any such action. If an order is cancelled, any payment made for the products will be partially refunded or in full. This does not affect your statutory rights.


We try to keep as up to date as possible but cannot guarantee that a particular product will always be available. If we can’t supply a product you will not be charged for it and we will refund or re-credit your account with the amount you debited by us

Fabrics & Embroidery

Most of our items are hand embroidered therefore fragile. Due to the nature of the work the beading may get displaced with time which should not be considered as a fault and postage cannot be claimed in exchange or refunds.

Majority of the fabrics used are very fragile. These garments should be treated with care. Extra care would be needed to embroidered items therefore they should be dry cleaned only.

Please note that due to hand dyeing methods used the colours are not guaranteed, they should be washed separately. We cannot be liable for any damage due to not complying with the washing instructions given.

Outfits may sometime have smell of chemicals due to the process of dry cleaning after embroidery which will evaporate soon after unpacking the garment.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.


Prices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Delivery Information:

We only deliver to card holder’s billing address.
We keep you informed, shortly after you place your order by credit or debit card, you will receive an order acknowledgement email to confirm that we have received your order.

Once your order has been accepted and dispatched you will receive a dispatch notification email confirming that your order has been processed. This email contains your order details, carrier and tracking information. Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.
Delivery timescales are for guidance only and represent the time frame in which we will endeavor to deliver your parcel. A signature is required for all deliveries. An addition charges applies for next day delivery.
Please note that next day delivery does not include weekends
Please note that we cannot guarantee the accurate date or time for deliveries.
All orders received through are processed and, if the stock is available, dispatched within 1 working day of receiving the order. Therefore, your products will usually be with you in just a few days.

Additional information:

Please note that next day delivery does not include weekends
Please note that we cannot guarantee the accurate date or time for deliveries.
Please note that we don’t not offer free delivery service.
We do not offer any size or colour change unless available on our website. Most of our dresses are one of piece.
We do not offer any bargain ,all of our prices are fixed.
We don’t take any orders.
An additional alteration charges apply.Terms and Conditions